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SLA, Service Level Agreement
A service level agreement, known in the IT world as an SLA, provides clear
rules for operations and service quality. Clarify expectations between you and
your partners or customers to avoid misunderstandings about functionality and
availability.
Price: from 15 000 CZK + VAT
The main advantages of our SLA
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Guaranteed level of service
With SLAs, you'll be assured of quality of service – covering aspects like uptime to performance. Well-defined service levels ensure you know what to expect and provide a framework for addressing any issues.
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Measurable parameters and accountability
The SLA agreement sets out measurable service parameters, such as minimum annual availability or response times, and clarifies the responsibilities of both parties in the event of non-compliance with the agreed terms.
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Security and transparency
Our SLA includes security parameters and clear communication terms to ensure that requests and incidents are dealt with as quickly and efficiently as possible.
How do we proceed in the preparation of the SLA?
Tell us what kind of relationship you have with the other party and what service parameters you want to guarantee. Wewill focus on the level of service, the hours of operation and the allocation of responsibility for potential issues.
Na základě vašich požadavků připravíme smlouvu o úrovni poskytovaných služeb, která vám bude přesně vyhovovat. Smlouva bude reflektovat všechny důležité aspekty, včetně provozních a bezpečnostních parametrů.
Based on your requirements, we will prepare a SLA that suits you exactly. The contract will reflect all important aspects, including operational and safety parameters.
We will help you negotiate clear and fair terms with the other party. We'll ensure that all the important points, such as incident management and communication protocols, meet your needs.
You will receive a clearly written SLA that protects you in all key areas. We'll also provide you with hints and tips on howto use the agreement and keep your service to the required level.
Do you need help in this area?
Who will take care of you?
Pavel Čech