The service contract is a guarantee of the long-term functionality of the software and the interconnectedness. For the customer it is a guarantee of trouble-free use, for the supplier it is a source of income after the completion of the software delivery.
As a customer of IT services, you should conclude the service contract simultaneously with the development contract. Over time, your negotiating position weakens and you become dependent on the supplier. But if you negotiate a good service contract, you can reduce the risks of vendor lock-in and secure a long-term profitable cooperation.
A support and maintenance agreement (sometimes also called a service contract) is entered into to ensure the long-term, trouble-free operation of the software. It seeks to achieve this by:
Price: from 15 000 CZK + VAT
In the support and maintenance contract, we set up:
The content of the agreement will always be set according to the client's requirements, the type of cooperation between the parties and the level of trust between them. At the client's request, a service contract can also be prepared as part of an SLA or other contract which will additionally govern:
In order for us to prepare a contract for you according to your requirements, we need to know: